For adviser use only

To make sure your clients get the best outcome, here are some simple ways to help them give us the right information:

Encourage them to take their time reading each question carefully and answering fully. Some questions have multiple parts, so it’ s important to check that every part has been answered to avoid missing key details.

If they’ re unsure about details like dates, treatments, or medications, suggest they check with their doctor. It’ s too important to get wrong, guessing or assuming could lead to issues. It’ s best to get the right information upfront.

If they’ re unsure whether something is relevant, tell them to include it anyway – better to mention too much than too little. Don’ t worry – we’ ll ignore the information we don’ t need to know about

Even if they haven’ t had any symptoms for a while or they have never needed time off work, they should still let us know about their existing medical conditions.

Before submitting the application, ask your client to double-check their answers. If they spot a mistake later, they should let us know straight away.

If anything about your client’ s health or circumstances changes before their insurance starts, they’ ll need to let us know.

Visit Claims page: holloway. co. uk / claims.

Or if you’ d like to learn more about our 5-star rated product, My Sick Pay, get in touch with our Business Development Team on 0800 0931 535.

Holloway Friendly is the trading name of The Original Holloway Friendly Society Ltd. Holloway Friendly is registered and incorporated under the Friendly Societies Act 1992, registered No. 145F. Registered office: Holloway Friendly, Holloway House, 71 Eastgate Street, Gloucester, GL1 1PW. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. FRN 109986. © 2024 Holloway Friendly

August 2025 | 15