Richard Waters , Head of Protection Distribution , HSBC Life ( UK ) Ltd .

Richard Waters , Head of Protection Distribution , HSBC Life ( UK ) Ltd , explains how the business ’ s comprehensive toolkit can help you stay competitive and provide the service your clients need to make the right decisions .

While the Consumer Duty gives you the opportunity to have better conversations with clients , it also means you need to have the right information at hand to do so . Added to this , clients feeling the impact of the rise in the cost of living may be more questioning about the value and the cost of protection .

THE WAY LIFE INSURANCE IS SOLD IS CHANGING

With the focus on client experience and outcomes , the service you provide is the key to gaining and retaining clients in this changing landscape . But how can you consistently provide the excellent service needed to do this ? Having a comprehensive toolkit at your fingertips is essential to help you meet the diverse needs of your clients .

30 | PROTECTION ADVISER | AUTUMN 2024 |