And sometimes you need to hear it from the people who ’ ve used it first hand . Here ’ s two stories from our customers who found the Smart Health mental health service invaluable .
Louise ’ s story 1
I booked my mental health sessions through Smart Health . It was really professional , smooth and easy to use . I got a phone call more or less straightaway to discuss what I needed and to organise the appointments . I was then sent a briefing note by email on what to expect , which was really great .
The communication was brilliant and I couldn ’ t believe the quality of service I was getting from my counsellor , especially as I wasn ’ t paying for it . The communication from the customer service team was brilliant . They were nice , friendly and really warm , especially given the nature of what this is all about – anxiety and mental health . My counsellor phoned me on time – he didn ’ t cancel and kept the session to the hour , which was great . This is very important for people with anxiety issues – timing , control and no uncertainty , so I really appreciated it .
My counsellor was absolutely brilliant – funny , understanding , friendly – and gave me some extremely useful advice and support . He followed it up with further leaflets and information that he emailed to me and that I could read through afterwards , which were really helpful . It was an absolutely amazing experience , I got more from the four sessions with my Smart Health counsellor than I did in four years of weekly therapy .
Initially I was dubious , I wasn ’ t going to bother , but this was fantastic . I looked Michael , my counsellor , up on the internet and I thought : blimey , he ’ s £ 100 an hour . The service was really efficient , good quality , professional , friendly and seamless – just brilliant . I would recommend it to anybody . I ’ ve encouraged all my colleagues to use the service . It was well worth it – exceptional .
Madalina ’ s story
The Mental Health service was very efficient , I ’ d highly recommend it . I ’ ve been going through a separation process so I ’ ve been attending quite a few sessions with different counsellors over the years . The Smart Health psychologist wasn ’ t my first one .
I was very surprised to see how results-driven my psychologist was . I ’ ve spent one year and eight months with another counsellor and she didn ’ t manage to do what he did in just four sessions . He was absolutely amazing . He really helped me to see what my strengths are and what the triggers are for my relationship . I was able to identify what those problems were with his help .
In just four sessions he listened and understood all my needs . I did actually find the problem . My therapy was included with my insurance . I ’ ve never tried something for free , I ’ ve always paid for my counselling sessions privately .
When I first looked , I thought – should I go ? I thought if it was just included in my insurance that it wouldn ’ t be good . I wasn ’ t sure if I should go , but when I did , I was very surprised that I actually found somebody that was very , very good . I even recommended the service to my husband , as he ’ s been seeing a therapist for over one year with no result . I recommended he just go for it because I had a very good experience . He said he didn ’ t think he ’ ll be lucky enough to find someone as good as I did and I said to him – you should try it .
1
The name has been changed to protect the identity of the customer Smart Health is provided to AIG Life Limited customers by Teladoc Health . We want to let you know that these services are non-contractual , which means they don ’ t form part of the insurance contract with us . If our partnership with Teladoc Health ends , these services could be changed or withdrawn in the future .
EDITION 1 , SPRING / SUMMER 2022 |
27