Richard Waters

Head of Protection Distribution

HSBC Life ( UK ) Ltd

Richard Waters , Head of Production Distribution , HSBC Life UK , spoke to Paul Roberts , Propositions and Distribution Director at CIExpert , and Britney Trussler , Protection Manager at Dynamo , to get their predictions for the coming year , alongside handy tips for advisers .

1 . Get on top of 2025 ’ s major trends

The FCA ’ s market study into how pure protection insurance products are sold will dominate 2025 . Although the results are not yet in , providers will already be making improvements . Top of their agenda is likely to be improving claim handling turnaround times , which should boost customer and adviser satisfaction and increase provider reputation and customer loyalty . February 2025 | 9